Our client commitment

However you choose to spend your journey time with Parkers, we want to make that time a special experience. That’s why we have created our client commitment.

• Our clients always come first. Our aim is to achieve the highest standards in everything we do, by paying close attention to every detail of our service and our customer care.
• You will always receive a courteous, professional, prompt and reliable service from every member of our team.
• The nature of their work means that our drivers may sometimes be privy to sensitive information. Such information will always be treated in the strictest confidence.
• By tracking travel conditions and staying in touch with our drivers, we make sure they are always in the right place, at the right time, including when clients’ schedules or requirements change at short notice.
• Our drivers will always keep in touch when en route and notify you that they have arrived or provide a meet and greet service, as required.

HOW YOU CAN HELP US

• Please give us as much information as possible about your travel requirements, to help us ensure they are fully met.
• Our goal is to achieve complete client satisfaction so if there is ever any aspect of our service you are unhappy with, please tell us straightaway so that we can put it right.
• We’re always looking for ways to improve our services so we welcome any comments, ideas or suggestions you would like to make.

For more information on Parkers’ Taxi and Executive Car services in London, South East, Surrey, Gatwick, Heathrow and Reigate, please contact us on 01737 224545 or at info@parkersdrive.co.uk or use our enquiry and booking form.